At Common Projects, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a clear and transparent return and refund process. Please read this policy carefully before requesting a return.

1. Return Eligibility

We accept returns under the following conditions:

  • Items must be returned within 30 days of delivery.
  • Products must be unused, unworn, and in original condition.
  • Items must include all original packaging, tags, and accessories.
  • Proof of purchase or order number is required.

Returns that do not meet these conditions may not be approved.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items that have been worn, used, or damaged after delivery
  • Products returned without original packaging or tags
  • Final sale or clearance items (if marked as non-returnable)

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at [email protected].
  2. Provide your order number and reason for return.
  3. Our support team will provide instructions for returning the item.
  4. Carefully package the product to avoid damage during return shipping.

Unauthorized returns may not be accepted.

4. Return Shipping

Customers are generally responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

5. Refunds

Once your returned item is received and inspected, we will notify you regarding the approval of your refund.

If approved:

  • Refunds will be issued to the original payment method used during purchase.
  • Refund processing typically takes 5–10 business days, depending on your bank or payment provider.

Shipping fees (if applicable) are generally non-refundable.

6. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Include:

  • Your order number
  • Photos of the item and packaging
  • A brief description of the issue

Our team will work quickly to resolve the problem by offering a replacement, exchange, or refund where appropriate.

7. Exchanges

At this time, we do not offer direct exchanges. If you would like a different size or product, please return the original item (if eligible) and place a new order.

8. Contact Information

If you have questions about returns or refunds, please contact us:

Common Projects
305 S Broadway Suite 205
Los Angeles, CA 90014
United States

📧 Email: [email protected]

Business Hours:
Mon – Fri, 09:00 AM – 06:00 PM (EST)